QA Analyst (Insurance)

Job description

As an industry-focused managed services company, Xceedance partners with insurers, reinsurers and brokers worldwide. Clients rely on us to launch new products, drive operations, implement cutting-edge technology and deliver advanced analytics capabilities and process optimization. 

In order to ensure we are delivering top-notch quality services to our clients we have now decided to build a new Quality Assurance function within our Krakow Center. This is why we are looking for an experienced Quality Assurance Analyst who will be gathering and analyzing quality data from our Operations Teams. This role is visible and driven by our client so you can definitely expect to have a close connection with leading industry experts as well as our experienced colleagues in other locations worldwide. And last but not least – since this is a new role and a new team we expect you to have an influence on designing our QA processes and shaping the tools.


You will also be responsible for the following activities:


  • Focus on various Operations areas such as: accuracy, delivery time, knowledge quality, work comfort
  • Perform 2nd pass Quality Check -  sample quality check to ensure effectiveness of QC process
  • Quality Check data analysis to identify areas of improvement
  • Design, plan and implement improvements
  • Prepare root cause analysis
  • Support the team by auditing daily tasks
  • Ensure documentation existence and quality
  • Prepare dashboards and reports
  • Coordinating with the client on process related issues and updates
  • Drive Process Improvement culture


  • Analytical, problem-solving, root cause analysis and decision-making skills
  • Strong excel skills
  • Interest in working in dynamic international environment 
  • Very good knowledge of English
  • Attention to details is critical
  • Creativity and ability to question status quo
  • Positive personality along with great sense of humor (must-have – no negotiations here!)


On the top of that if you know what Six Sigma is and you have some Lean experience as well as project management skills that would be a huge advantage of yours. 

What you can expect from us

  • Unique personal & professional development at one of the pioneers in professional insurance support
  • Getting to know end-to-end insurance process (global perspective)
  • Professional trainings
  • Your own training budget 
  • Luxmed medical coverage for you and option to extend it to your family/partner
  • Flexible hours (we start between 7 and 10am)
  • Competitive salary
  • Flexible benefits
  • Great atmosphere created by passionate people (and not only about work)
  • Friendly working conditions